All About Purchasing

Basic information about the entire purchasing process in one place. Use the guide below to easily navigate through all the information.

Shipping & Payment

All information related to the transport of goods from us to you and payment options can be found under a separate section shipping and payment.

Shipping Payment

Return and Exchange of Goods

All information related to return and exchange of goods can be found under a separate section.

Return and exchange of goods

FAQ - Your Frequently Asked Questions

Would you like to ask us a question and want an answer immediately? Try visiting our FAQ page, it is very likely that someone before you has had the same question.

FAQ - Your Frequently Asked Questions

General Terms and Conditions

All important points related to the entering into a purchase contract by buying on our e-shop and selling to customers are set out in the terms and conditions.

Current General Terms and Conditions

Complaints Procedure

If there is a defect in a product sold by us, we always initiate a complaint procedure to resolve the situation. The complaints process is governed by the Complaints Procedure.

Complaints Procedure